• Dear Customers,

    Thank you for supporting EHang. In order to guarantee your rights as a valued customer, we thank you to pay close attention to the following information.

    GHOSTDRONE 2.0 App

    EHang GHOSTDRONE is controlled via smartphone App. To ensure best performance, please keep the App updated. The App can be updated by following the instructions in the in-app update notification.

    EHang Warranty and Support Guideline

    7-DAY RETURN
    Full refund can be requested within 7 business days from receiving the product. The returned product must remain its original packing with all provided accessories
    15-DAY FREE EXCHANGE
    Free exchange can be requested under one or more of the following conditions:
    Product has sustained damages in transit.
    Manufacturing defect(s)
    Malfunction unit with 2 or more repair histories.
    1 YEAR FREE REPAIR
    Free repair can be requested within 12 months of purchase. The following conditions must be met for the free repair services:
    The product is still within the warranty period, and used as intended by the manufacturer.
    No unauthorized disassembling, modification or installation performed on the unit.
    Be able to provide proof of purchase.

    Limited Warranty

    The following is a list of items and issues NOT covered by warranty:

    Copter or parts exceeded the repair/exchange period or warranty period.
    None product defects, normal wear or damages resulting from use of the product.
    Unable to provide valid warranty card or proof of purchase.
    Defects or damages from misuse, accident or neglect, improper operation, maintenance, installa- tion, or other activities that may void the warranty. (Such as crashed drone, lost drone or devices)
    Unauthorized modification, disassembling or shell opening which did not follow the instruction of official manuals.
    Damage caused by the use of improper charger for the battery.
    Damage caused by operating the drone in electromagnetic interference environment (i.e. mining area, radio transmitting tower, high-voltage wire, etc)
    Modifications or repairs done by unauthorized repair center or dealer.
    Damages caused by operating the drone with weights greater than safe takeoff weight.
    Damages or issues caused by abuse, misuse, or an act of God (such as flood, lightning strikes, etc.).

    Shipping

    For none product quality issue return, the customer is responsible for shipping fees. If return reason is product quality issue, EHang will cover the shipping costs.

    If the customer paid for shipping of a warranty covered drone, EHang will cover the shipping cost via refund.

  • Category Main Components Warranty Period
    Copter PCB Board 12 Months
    ESCs 12 Months
    Motor 6 Months
    GPS 6 Months
    Accessories G-BOX 12 Months
    VR Goggles 6 Months
    Smart Flight Battery 6 Months
    Power Adapter 12 Months
    Gimbal 6 Months
    Camera 12 Months
    Propeller Guard No Warranty
    Propeller No Warranty

    Note: Different GHOSTDRONE 2.0 versions offer different types of accessories.

    The warranty period might differ in countries or areas outside of the U.S. . The local warranty shall be the sole reference.Warranty is valid since the date of receipt.