EHang's Industry-Leading One Year No-Hassle Warranty
EHang Lets You Fly with Confidence
Fly your GHOSTDRONE 2.0 with complete confidence and be assured that we got your back!
Dear EHang Customer,
Thank you for purchasing our EHang GHOSTDRONE 2.0 (“Product”). In order to assist you in getting the best performance and value out of your Product, take a moment to read over the following USAGE, SUPPORT and LIMITED WARRANTY information.
The EHang Product is controlled via your smartphone or tablet using the EHang Play app. To ensure an optimal user experience please keep your app updated. Any use of the app and related software is subject to the EHang App End User License Agreement.
You should use the Product safely and responsibly at all times, so as to avoid any damage or harm being caused to any person, animal or property next to which you are flying the Product. In this respect you should ensure that you always operate the Product in compliance with the Quick Start Manual, Operating Manual and Smart Flight Battery Safety Instructions. EHang also reminds you that you should not use the Product for any unauthorized or unlawful purposes, as you will otherwise be fully liable for any loss or damage caused as a result of such unauthorized use. You are also responsible for complying with any and all registration or licensing requirements, including those required by the Federal Aviation Authority, and any other federal, state, local or other agency or authority. Please check for, and comply with, all applicable laws, rules and regulations before operating your Product. And, as always, please use common sense.
In particular, you should comply with any applicable data protection and privacy laws, applicable registration and licensing requirements, and refrain from operating the Product in any way that could interfere with any other person's privacy or safety. EHang shall not be responsible for any consequences arising from the use of the Product, nor shall EHang be responsible for any damage resulting directly or indirectly from the use of the Product.
No Fault Coverage: All “Product(s)”) will be repaired or replaced at EHang’s option regardless of the cause of failure for a maximum of three (3) times within the Warranty Period (defined below). This No Fault Coverage extends only to original retail purchasers with acceptable proof of purchase, who purchased the Product in the United States, Canada or Mexico and purchased the Product from an EHang authorized reseller located in the United States, Canada or Mexico. After the third occurrence of failure, warranty coverage shall revert to the standard warranty. No Fault Coverage does not extend to lost or stolen Products. Any transfer or resale of the Product will terminate this No Fault Coverage.
Standard Warranty: EHang, Inc. warrants to the original retail purchaser of the “Product,” if located in the United States, Canada or Mexico, that at the time of purchase that this Product is free from material defect in materials and workmanship. Should this Product fail during normal consumer usage and conditions due to defective material or workmanship within one year from the date of purchase, or such longer period as is required by applicable law (“Warranty Period”), such defect(s) will be repaired or replaced at EHang’s option, without charge for parts or labor directly related to the defect(s). This Standard Warranty extends only to original retail purchasers with acceptable proof of purchase, who purchased the Product in the United States, Canada or Mexico and purchased the Product from an EHang authorized reseller located in the United States, Canada or Mexico. Any transfer or resale of the Product will terminate this Standard Warranty. This Standard Warranty does not apply to:
EHang assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. EHang makes no other warranties for the Product, and makes no warranties whatsoever for service, software, maintenance or support for non-EHang branded products.
Software is subject to the separate software end user agreement accompanying or made available to you in connection with the software. You[If this is true (portion of app based on open source software), leave in. Otherwise, take out sentence highlighted in red.] agree that you will be bound by any and all such license agreements, and that your usage of this product indicates your acceptance of those agreements. Title to software remains with the applicable licensor(s). In no event will EHang be liable to you for damages, including any general, special, incidental or consequential damages arising out of the use or inability to use the software.
Warranty Support and Returns: If your EHang Product has a defect in materials or workmanship, please contact our Service team at firstname.lastname@example.org. We can help you diagnose and fix problems to get you back in the air. If we cannot help you, you may be entitled to repair or replacement, at our option, under our No Fault Coverage or Standard Warranty.
To return a Product under our No Fault Coverage or Standard Warranty, please use the following process:
Warranty Return Processing: EHang will test your product. If your product qualifies for no fault or warranty repair or replacement, EHang will, at its expense and its sole discretion, repair or replace the product and ship it back to you at your verified address.
If your product does not qualify for warranty repair or replacement, EHang will notify you. You may authorize us to repair the product at your expense, including a $25 inspection fee. Inspection, repair and shipping fees shall be the responsibility of the owner and EHang is not responsible for performing any work or shipping the product back to you until repair and/or shipping fees are paid.
|Category||Main Components||Warranty Period|
|Copter||PCB Board||12 Months|
|VR Goggles||6 Months|
|Smart Flight Battery||6 Months|
|Power Adapter||12 Months|
|Propeller Guard||No Warranty|
Note: Different GHOSTDRONE 2.0 versions offer different types of accessories.
The warranty period might differ in countries or areas outside of the U.S. . The local warranty shall be the sole reference.Warranty is valid since the date of receipt.